Reimaging Services Procurement

Reimaging Services Procurement

Banking | Finance | Insurance

Problem:

Poor user experience. Highly inefficient and administrative process. Lack of automation. Spend misclassification leading to higher spend.  

Project:

5-month design-led, end-to-end, people-first project to review and reimagine the services procurement capability, including people, process, and tech and organizational design.

Outcome:

Redesigned service design delivery capability across people, process, technology, and organizational design. Introduction of technology. Mult-million dollar savings. Self-funded investment cases to fund technology optimation and implementation.

ADVISORY

Workforce Agility
Reimaging Services Procurement

Client:
US Fortune 300 Insurance company.

Contingent Workforce Program Redesign |  UX Design | Service Delivery Design | Data and Technology Design | Change and Adoption Planning | Investment Case

Industry Case Studies

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Reimaging Services Procurement

Redesign of Contingent Workforce Management

Banking | Finance | Insurance

Problem:

The internal contingent workforce management program suffered from poor user experience, inconsistent processes, and role design.

Project:

A people-first, design thinking methodology was utilized to review capability, including in-person and virtual workshops, surveys, and interviews. Process and friction points were visualized in detailed journey maps, roles, and responsibilities. Detailed recommendations were made to overcome friction points.

Outcome:

The recommendations were implemented leading to much improved UX and satisfaction from the business.  Improved efficiency and introduce of automation to overcome manual workarounds.

ADVISORY

Workforce Agility
Redesign of Contingent
Workforce Management

Client:
Life insurance & financial planning

Reimagining Services Procurement | Service Delivery Design | Organizational Design | Technology Recommendations | $10m+ Cost Savings | Three Year Roadmap | Change Support

Industry Case Studies

Take the QuantumWork Advisory Digital Transformation Maturity Assessment

QuantumWork Advisory is a specialized consulting firm that combines fresh design thinking with global expertise. We address workforce challenges and create seamless experiences for businesses.

Take the Assessment