Reimaging Services Procurement

Reimaging Services Procurement

Banking | Finance | Insurance

Problem:

Poor user experience. Highly inefficient and administrative process. Lack of automation. Spend misclassification leading to higher spend.  

Project:

5-month design-led, end-to-end, people-first project to review and reimagine the services procurement capability, including people, process, and tech and organizational design.

Outcome:

Redesigned service design delivery capability across people, process, technology, and organizational design. Introduction of technology. Mult-million dollar savings. Self-funded investment cases to fund technology optimation and implementation.

ADVISORY

Workforce Agility
Reimaging Services Procurement

Client:
US Fortune 300 Insurance company.

Contingent Workforce Program Redesign |  UX Design | Service Delivery Design | Data and Technology Design | Change and Adoption Planning | Investment Case

Industry Case Studies

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Reimagining Talent Acqusition-Healthcare

Reimagining Talent Acqusition-Healthcare

Healthcare

Problem:

Dramatic shortage of skilled nurses and support staff had become a number one C-Level priority.

Project:

6-month design-led, people-first project to review talent acquisition capability, including people, process, and tech. Lead a detailed design thinking methodology – empathize, ideate, ideate, prototype, test, and verify.

Extensive review, including in-person and virtual workshops, surveys, and interviews. Process and friction points are visualized in detailed journey maps for three major workforce segments. Study of current tech stack and architecture. Market review of technologies and recommendations made to overcome friction points.  

Outcome:

Develop a successful investment case to transform talent capability through 20+ vital strategic recommendations. Proiviuded detailed future service design including people, process, and technology, three-year roadmap, comprehensive technology strategy & architecture design, PMO set up and transition plan to realize benefits,  

ADVISORY

Workforce Agility
Reimagining Talent Acqusition

Client:
Fortune 100 Healthcare Provider with over 300,000 employees and over 100,000 hires annually.

Reimagine Talent Acquisition Capability | Talent Acquisition Transformation | TA Technology Stack Strategy | TA Delivery Design | Tech Recommendations UX Design | Investment Case

Industry Case Studies

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QuantumWork Advisory is a specialized consulting firm that combines fresh design thinking with global expertise. We address workforce challenges and create seamless experiences for businesses.

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Reimagining Talent Acqusition-Healthcare

Reimagining Talent Acqusition

Government | Defense

Problem:

The customer has merged several major global business entities resulting in duplication of technology and business processes. The new consolidated entity required a strategy and blueprint to consolidate, optimize introduce new technology in a highly security-conscious environment.

Project:

Five-month project to review current TA capability, including in-person and virtual workshops, surveys, and interviews. Process and friction points were visualized in detailed journey maps for three major workforce segments. Review of the current tech stack and architecture. Market review of technologies. Recommendations were made to overcome friction points.

Outcome:

Developed a successful investment case to consolidate several technology platforms and introduce innovative tech to transform talent acquisition capability. Provided detailed future service design including people, process, and technology strategy and roadmap.

ADVISORY

Workforce Agility
Reimagining Talent Acqusition

Client:
Global Defense Contractor

Talent Acquisition Transformation  | Technology Stack Consolidation | Supply and Demand Analysis  | TA Delivery Design | UX | Onboarding Design

Industry Case Studies

Take the QuantumWork Advisory Digital Transformation Maturity Assessment

QuantumWork Advisory is a specialized consulting firm that combines fresh design thinking with global expertise. We address workforce challenges and create seamless experiences for businesses.

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Workforce Planning | Talent Acquisition Strategy

Workforce Planning | Talent Acquisition Strategy

Government | Defense

Problem:

The customer required a comprehensive Workforce Planning and Talent Acquisition strategy as part of a significant bid process. Our project focused on supporting the customer to successfully staff a major contract to design and build military equipment.

Project:

Based on a detailed supply and demand analysis, we developed a comprehensive workforce planning and talent acquisition, and onboarding strategy, including delivery design, marketing campaigns, and sourcing channel strategy.

Outcome:

The client successfully won a multi-year contract and cited the workforce planning and TA strategy as a key winning factor for the contract award. Needing initial recruitment support to set up the organization, our sister company AGS managed recruitment, including highly specialist technical roles. Due to the initial project’s success, the client continues to partner with AGS as an exclusive provider of RPO services for ongoing recruitment.

ADVISORY

Workforce Agility
Workforce Planning |
Talent Acquisition Strategy

Client:
Global Defense Contractor

Workforce Planning | Talent Acquisition Strategy  | Recruitment Marketing Campaigns | Supply and Demand Analysis  | TA Delivery Design | UX | Onboarding Design

Industry Case Studies

Take the QuantumWork Advisory Digital Transformation Maturity Assessment

QuantumWork Advisory is a specialized consulting firm that combines fresh design thinking with global expertise. We address workforce challenges and create seamless experiences for businesses.

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Reimaging Services Procurement

Redesign of Contingent Workforce Management

Banking | Finance | Insurance

Problem:

The internal contingent workforce management program suffered from poor user experience, inconsistent processes, and role design.

Project:

A people-first, design thinking methodology was utilized to review capability, including in-person and virtual workshops, surveys, and interviews. Process and friction points were visualized in detailed journey maps, roles, and responsibilities. Detailed recommendations were made to overcome friction points.

Outcome:

The recommendations were implemented leading to much improved UX and satisfaction from the business.  Improved efficiency and introduce of automation to overcome manual workarounds.

ADVISORY

Workforce Agility
Redesign of Contingent
Workforce Management

Client:
Life insurance & financial planning

Reimagining Services Procurement | Service Delivery Design | Organizational Design | Technology Recommendations | $10m+ Cost Savings | Three Year Roadmap | Change Support

Industry Case Studies

Take the QuantumWork Advisory Digital Transformation Maturity Assessment

QuantumWork Advisory is a specialized consulting firm that combines fresh design thinking with global expertise. We address workforce challenges and create seamless experiences for businesses.

Take the Assessment