This company’s end client needed a central and custom-designed IT modernization to improve their quality payment program, case management, and processes.  


Provided a strategic roadmap and solution architecture design and then project manage the end-to-end (ITSM)  migration from the company’s legacy ITSM platform to ServiceNow.  Utlised Scaled Agile classroom training for effective product management methodologies to over 300 team members.


Implemented ServiceNow to 4,500 end users across multiple contracts, training more than 1,900 users through virtual and in-personal training.  Achieved 86% customer satisfaction, and very successful adoption. Improved accuracy of forecasting by 32% . Empowered the super users to manage workflows for in-office, hybrid, and remote employees.
Transformation Services

Workforce Productivity
ServiceNow Optimization

Technology and healthcare solutions provider

IT Modernization  | Legacy Platform Migration | Service Now Implementation | Integrations | Workflow Training  | Change and Adoption

Industry Case Studies

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