Banking | Finance | Insurance


Poor user experience. Highly inefficient and administrative process. Lack of automation. Spend misclassification leading to higher spend.  


5-month design-led, end-to-end, people-first project to review and reimagine the services procurement capability, including people, process, and tech and organizational design.


Redesigned service design delivery capability across people, process, technology, and organizational design. Introduction of technology. Mult-million dollar savings. Self-funded investment cases to fund technology optimation and implementation.


Workforce Agility
Reimaging Services Procurement

US Fortune 300 Insurance company.

Contingent Workforce Program Redesign |  UX Design | Service Delivery Design | Data and Technology Design | Change and Adoption Planning | Investment Case

Industry Case Studies

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