Banking | Finance | Insurance

Problem:

The internal contingent workforce management program suffered from poor user experience, inconsistent processes, and role design.

Project:

A people-first, design thinking methodology was utilized to review capability, including in-person and virtual workshops, surveys, and interviews. Process and friction points were visualized in detailed journey maps, roles, and responsibilities. Detailed recommendations were made to overcome friction points.

Outcome:

The recommendations were implemented leading to much improved UX and satisfaction from the business.  Improved efficiency and introduce of automation to overcome manual workarounds.

ADVISORY

Workforce Agility
Redesign of Contingent
Workforce Management

Client:
Life insurance & financial planning

Reimagining Services Procurement | Service Delivery Design | Organizational Design | Technology Recommendations | $10m+ Cost Savings | Three Year Roadmap | Change Support

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